This is a sample page.
Overview
Here’s a template that you can follow to write your own shipping policy:
1. Shipment processing times
Mention that processing times and shipping times are different, so that your customers have a clearer idea of the wait.
Example → All orders are processed within X-X business days (excluding weekends and holidays) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual.
2. Methods of shipping and delivery time
List all the types of shipping you offer (standard, express, overnight, etc.), their cost and expected delivery time. Don’t forget to mention whether a certain type of shipping only applies to a specific location.
Example →
- Standard shipping: X to X business days | $X
- Express shipping: X to X business days | $X
- Overnight shipping: X to X business days | $X
Overnight shipping is available only for orders within Australia region x.
3. Costs
Explain how shipping costs are calculated and added to the order total. If you offer a flat rate shipping cost, or a free shipping threshold, add them here.
Example →
- For variable shipping costs: Shipping charges for your order will be calculated and displayed at checkout.
- For flat rate shipping: The cost of shipping is a flat rate of $X for all orders, regardless of weight or destination.
- If limitations apply, remember to specify them: The cost of shipping is a flat rate of $X for all orders to [list of countries where the flat rate applies].
4. Shipping restrictions
Define all the limitations regarding your shipping.
Example →
- We do not ship to P.O. boxes.
- We do not ship internationally. [or] We only ship to these countries: [list of countries].
5. Damaged or lost items
Explain how you will address any damaged or lost items.
Example → If you receive a damaged item or your order is lost in transit, please contact us. We will work with you to resolve the issue as quickly as possible, which may include providing a refund or replacement.